Privacy Policy
NOVEMBER 2020 | VERSION 1.0
Introduction
Cape Quarter and its managing agents and owners (“we”, “us”, or “our”) are committed to safeguarding the privacy of your personal information or data (“PI”). This Privacy Policy (“Policy”) explains how we process your PI, which means, in relation to your PI, various activities including collecting, receiving, recording, storing, updating, using, transferring or erasing.
This Policy applies to your use of any of our websites, social media channels, mobile applications, forms, surveys and newsletter and forms part of our online terms and conditions. By visiting, participating, subscribing or using our websites, social media channels, mobile applications, forms, surveys and newsletters you agree to the terms of this Policy as updated from time to time. We will let you know of any material changes to the Policy.
Scope
This Policy applies to all data subjects (persons, whether a natural or juristic person, to whom PI relates) (“you”, “your”), who’s PI we collect, regardless of the country where you live or work.
This policy applies to all PI, whether it was provided to us through our websites or through any other form of communications with you such as email, telephone, or otherwise (“Channels”), through or by third parties or tools that collect PI.
WHAT PERSONAL INFORMATION DO WE COLLECT?
PI means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including: information relating to race, gender, marital status, ethnic or social origin, age, disability (mostly as required by labour and credit laws); an identifiable number, e-mail address, physical address, telephone number, identification number, location information, online identifier; education history; biometric information; personal preferences, views or opinions; correspondence of a private or confidential nature; and a name if it appears with other PI relating to you or if disclosing your name itself will reveal information about you.
The PI we collect about you is dependent on (i) the transaction you are completing, (ii) the reason you are communicating with us and (iii) the Channel used to communicate with us. PI may include your: name, contact information including e-mail address, postal address, physical address, primary and secondary telephone numbers, date of birth; employment history, criminal history, ethnic origin, language, gender, age, financial information (as required by law, relating to financial services), biometric information (in order for us to identify you when you contact us or for access into our properties), billing information, education history (if applying for employment), additional information which we are required or permitted by applicable legislation to collect and process, as well as information you elect to share publicly, including on social media and customer forums.
WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect your PI when you:
- voluntarily provide us with information when you interact with us, for example when you send us online enquiries, or you subscribe to or consent to receiving newsletters or other communications from us;
- browse, visit or participate in our various Channels;
- apply for employment through our various Channels;
- enquire about a service from us;
- agree to the terms and conditions of credit checks and services that contain provisions dealing with the use or disclosure of your personal information;
- enter our promotional competitions;
- make general enquiries, lodge complaints, and communicate with us;
- communicate with you regarding new services, offers, products, and events that we think may be of interest to you;
- analyse, develop, continually improve and enhance the use, functionality and performance of our websites and services to manage the security of our sites, networks and systems;
- comply with applicable laws, including our obligations to make disclosures to authorities, regulators and government bodies;
- engage in our legitimate business and related interests, including but not limited to detecting and preventing fraud and conducting our business as a property company.
- to process transactions with customers, suppliers, and agents;
- to perform a contract with you;
- to process PI in relation to marketing and promotional activities based on your consent when your PI was collected;
- pursuant to our legitimate business interest to market and promote our products and services;
- to analyse, develop, improve and optimize our Channels, products and services, and to maintain the security of our sites, networks and systems;
- to comply with applicable laws, or
- to process your opt-out instruction.
We will safely delete or destroy PI which we are no longer required or not permitted to retain, or for which we do not have your consent.
SECURING YOUR PERSONAL INFORMATION
We will secure the integrity and confidentiality of your PI that is in our possession and under our control by taking the appropriate reasonable technical and organisational measures to prevent loss, damage, unauthorised destruction, unlawful access, or unlawful processing of your PI. In doing so we will have due regard to generally accepted applicable or industry information security practices and procedures. While we strive to use commercially acceptable means to protect your PI, we cannot guarantee its absolute security.
The age requirement for engaging with our Channels is 18 years of age. To the extend required by applicable law, users under the age of 18 years of age must obtain parental or guardian consent. We will afford the same level of protection to all PI processed, regardless of the age of the person the PI pertains to.
YOUR RIGHTS
You have the following options available to you in respect of your PI that we process:
- you may inquire from us at no cost whether we hold your PI, as long as you provide us with adequate proof of your identity;
- where necessary, request the correction, destruction or deletion of your PI;
- object to, restrict or limit the processing of your PI,
- object to using your PI for purposes of direct marketing,
- request to not have your PI used to be sent unsolicited emails.